Politique de remboursement

Returns, Exchanges & Refunds

Order Issues
If you experience any problems with your order or delivery, please notify our Customer Care team within 48 hours of receipt at sales@kaminska.ca so we can promptly assist you.

Eligibility for Returns
We accept returns of unworn, unwashed items in their original condition within 14 days of purchase.

  • Non-returnable items: inner wear products such as underwear.
  • Bras: returns accepted if unworn and in original condition.
  • Sale items and promotional purchases: final sale, no returns. Size exchanges are permitted.

All returns require a Return Merchandise Authorization (RMA) issued by our Customer Care team. Please contact us before sending anything back.

Refunds

  • Refunds will be issued to the original form of payment.
  • A $2.99 handling and processing fee applies to all refunds (deducted automatically).
  • Refunds are processed in the first week of each calendar month.
  • For faster resolution, we may also offer store credit, which is processed free of charge.

Exchanges
We are pleased to offer complimentary size exchanges on all purchases. Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Cancellations & Changes
Once an order has been processed, we are unable to make changes or cancellations. Please review your order carefully before checkout.

Damages & Defects
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

A Note from KAMINSKA Customer Care

The KAMINSKA team truly thanks you for shopping with us.

 As a small business, every order matters. We kindly ask that you treat our team with care when reaching out.

Frivolous returns impact our ability to continue creating thoughtfully made pieces, so we encourage you to size yourself carefully in advance and connect with us if you have any questions about fit or products—we are always here to help.

Please also note that rude or inappropriate behavior will not be tolerated or appreciated. Kindness to others is the highest form of self-love, and we deeply appreciate when customers embody this in their interactions with us.

With gratitude.